An exuberant young man in a wheelchair with arms raised in  excitement, with a carer woman pushing the wheelchair

We are dedicated to transforming passenger assistance at airports through digital innovation. Our cloud-based platform brings passengers, assistance staff, cabin crew, and boarding agents together to enable seamless communication, improve efficiency and enhance passenger experience.

We understand assisted travel very well. It's all we do!
An elderly man wearing a face mask sitting in a wheelchair, pushed by a uniformed attendant at an airport

Auto allocation of tasks to the nearest agent

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Bridging communication gaps & improving service levels

A map displaying the area around London Gatwick airport

Geolocation of passengers and crew on the airport map

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Providing airlines and airports with instant data and analytics

"London Gatwick’s Accessibility Strategy sets out our vision for the experiences of people with disabilities or mobility impairment. An important element of achieving our aims is having a high-quality special assistance service and the deployment of Ostrum will support us in delivering this.

We are looking forward to trialling the platform for digitally engaging passengers, cabin crew and pilots. This will help us to transform passenger experience and to improve aircraft turnaround efficiency."
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Nick Williams,

Head of Passenger Operations and Services, London Gatwick

"The barriers in collaboration among stakeholders in the PRM sector remain a real challenge.

I look forward to Ostrum platform bringing everyone together and in turn mitigating the difficulty in sharing information related to disabled travellers throughout their journey."
Image of Andrew Wright,Disability Advocate, Accessible Travel Limited
Andrew Wright,

Disability Advocate, Accessible Travel Limited

"I have worked in the industry for a long time and have experienced many system transitions. The recent switch at Gatwick airport from their older system to Ostrum was the most impressive I have seen. It frequently takes a long time when transitioning for an operation to regain functionality (several days) and this has an impact on the customers. However this transition was so smooth (a few hours) that I believe it is a great demonstration for other airports who are considering Ostrum."
Image of Geraldine Lundy MBE,Director, Accessible Travel Consultancy Limited
Geraldine Lundy MBE,

Director, Accessible Travel Consultancy Limited

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Join us in our mission to transform passenger assistance at airports.