Privacy Policy

Ostrum Tech Limited ('We') provide Ostrum app ('Service') in order to for users to access Ostrum special assistance platform, which is enabled at some airports. This Service is intended to be used by the aviation professionals involved in requesting, facilitating or providing special assistance at those airports. Access to this Service is limited and is controlled by the relevant Airport or Special Assistance Provider.

This page is used to inform the users of the Service regarding the policies with the collection, use, and disclosure of any information which is personal in nature as per law ('Personal Information') related to our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect will be used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

While using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to name, email, telephone number and location. Location tracking is applicable only for special assistance agents who are using the Service for providing special assistance to passengers. Personal Information will be retained by us, will be used for the provision of special assistance services at the airport you have logged into. It may also be shared with the relevant special assistance passenger, the airport company as well as the following entities operating at that airport:

- Special Assistance Providers

- Ground Handlers

- Airlines

This Service does use third-party services that may collect information used to identify you. Link to the privacy policy of third-party service provider used by the Service

- Google Play Services:

Log Data

We want to inform you that whenever you use our Service, in case of an error in the Service, we collect data and information on your phone (“Log Data”). This Log Data may include information such as your device name, device ID, operating system name and version, the configuration of the Service when utilizing our Service, the time and date of your use of the Service, and other statistics.


Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. The libraries used by this Service store user, session and device related details locally on the device as cookies. Such cookies are used for enabling a seamless experience for the user who use the Service repeatedly. You have the option to delete the cookies by clearing the cache related to this Service from your device. If you choose to delete our cookies or data stored locally, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party individuals and technology companies such as hosting providers due to the following reasons

- To facilitate our Service

- To provide the Service on our behalf

- To perform Service-related activities; or

- To assist us in analysing how our Service is used

We want to inform you that these third parties have access to your Personal Information. However, they are not expected to use your data actively and they are obligated not to disclose or use the information for any other purpose.

Children's Privacy

This Service is meant to be used by aviation professionals and it is not meant for anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. This policy is effective as of 18-Jan-2024.

Contact Us

If you have any questions or suggestions about our Privacy Policy, please do not hesitate to contact us at


©2024 Ostrum Tech Limited